Last updated: 25 May 2026

 

This Privacy Policy explains how Aurel & Vale collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us.

By using aurelandvale.com, you agree to the practices described in this Privacy Policy.

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Information We Collect

 

We may collect personal information that you provide to us, including:

• Your name;

• Email address;

• Phone number;

• Billing and shipping address;

• Order details;

• Payment confirmation;

• Messages sent to our customer support team.

 

We may also collect basic technical information automatically, such as your IP address, browser type, device information, pages visited, and how you interact with our website.

 

How We Use Your Information

 

We use your information to:

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• Process and deliver your orders;

• Confirm payments;

• Provide customer support;

• Manage returns, exchanges, or refunds;

• Send order updates;

• Improve our website and services;

• Prevent fraud and keep our website secure;

• Send marketing emails, only where permitted.

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You can unsubscribe from marketing emails at any time.

 

Payments

 

We do not store your full payment card details. Payments are processed securely by third-party payment providers. These providers may collect and process your payment information according to their own privacy policies.

 

Cookies

 

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support advertising or marketing activities.

 

You can disable cookies in your browser settings, but some parts of the website may not work properly if you do so.

 

Sharing Your Information

 

We may share your personal information with trusted third parties only when necessary, such as:

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• Payment processors;

• Shipping and delivery partners;

• Website hosting providers;

• Customer support tools;

• Marketing and analytics providers;

• Legal or regulatory authorities, when required by law.

 

We do not sell your personal information.

 

How Long We Keep Your Information

 

We keep your personal information only for as long as necessary to provide our services, process orders, comply with legal obligations, resolve disputes, and maintain business records.

 

Your Rights

 

Depending on where you live, you may have the right to:

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• Access the personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of your personal information;

• Object to certain uses of your information;

• Withdraw consent for marketing communications.

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To make a request, please contact us at: supportaurelandvale@gmail.com

 

Children’s Privacy

 

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

 

Security

 

We take reasonable steps to protect your personal information. However, no website or online service can guarantee complete security.

 

Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We recommend reviewing their privacy policies before providing any personal information.

 

International Users

 

If you access our website from outside the country where our services are operated, your information may be transferred, stored, or processed in another country. We will take reasonable steps to protect your personal information in accordance with applicable laws.

 

Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

 

Contact Us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: supportaurelandvale@gmail.com