Last updated: 25 May 2026

 

Welcome to Aurel & Vale.

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These Terms of Service explain the rules for using our website, aurelandvale.com, and purchasing products from us.

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By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

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1. About Us

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This website is operated by Aurel & Vale. Throughout the website, the terms “we”, “us” and “our” refer to Aurel & Vale.

You can contact us at: supportaurelandvale@gmail.com

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2. Use of Our Website

 

You agree to use our website only for lawful purposes.

 

You must not:

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• Use the website for illegal or unauthorised purposes;

• Attempt to damage, hack, disrupt or interfere with the website;

• Upload viruses, malware or harmful code;

• Copy, reproduce or exploit our content without permission;

• Provide false or misleading information.

 

We reserve the right to restrict or terminate access to our website if these Terms are violated.

 

3. Product Information

 

We do our best to display product descriptions, images, colours, prices and availability as accurately as possible.

However, we cannot guarantee that your screen will display product colours exactly as they appear in real life.

Product details, prices and availability may change without notice.

 

4. Orders

 

When you place an order, you agree to provide accurate and complete information, including your name, email address, billing address, shipping address and payment details.

 

We reserve the right to refuse, cancel or limit any order if:

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• The product is unavailable;

• There is an error in the price or product information;

• We suspect fraud or unauthorised activity;

• The order appears to be placed for resale or commercial misuse.

 

If we cancel an order, we will contact you using the details provided at checkout.

 

5. Payments

 

Payments must be completed at the time of purchase.

 

We use secure third-party payment providers to process payments. We do not store your full payment card details.

 

By placing an order, you confirm that you are authorised to use the payment method provided.

 

6. Shipping and Delivery

 

We will process and ship orders according to the shipping options available at checkout.

 

Delivery times are estimates and may vary due to factors outside our control, such as postal delays, customs checks or courier issues.

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Please ensure your shipping address is correct before completing your order. We are not responsible for delays or failed deliveries caused by incorrect address information.

 

7. Returns, Refunds and Cancellations

 

Returns, refunds and cancellations are handled according to our Returns & Refunds Policy.

 

Please review that policy before placing an order.

 

For any return, refund or cancellation request, contact us at: supportaurelandvale@gmail.com

 

8. Personalised and Custom Products

 

Some products may be personalised, customised or made to order.

 

Personalised items may not be eligible for cancellation, return or exchange once production has started, unless the item is faulty, damaged, incorrect or not as described.

 

This does not affect your legal rights.

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9. Faulty or Damaged Products

 

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at:

supportaurelandvale@gmail.com

 

Please include your order number and clear photos of the issue.

 

We will review the situation and may offer a replacement, repair, refund or another appropriate solution.

 

10. Intellectual Property

 

All content on this website, including text, images, logos, graphics, product names and design elements, belongs to Aurel & Vale or is used with permission.

 

You may not copy, reproduce, distribute or use our content for commercial purposes

without our written permission.

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11. Third-Party Links

 

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, security or policies of third-party websites. You should review their terms and policies before using them.

 

12. Privacy

 

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

 

13. Errors and Inaccuracies

 

Occasionally, our website may contain errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping times or availability.

 

We reserve the right to correct any errors and update or cancel orders if necessary, including after an order has been placed.

 

14. Limitation of Liability

 

We do our best to keep our website secure, accurate and available, but we cannot guarantee that it will always be error-free, uninterrupted or fully secure.

 

To the maximum extent permitted by law, Aurel & Vale will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms limits your legal rights as a consumer.

 

15. Changes to These Terms

We may update these Terms of Service from time to time.

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Any changes will be posted on this page with an updated “Last updated” date.

By continuing to use our website after changes are posted, you agree to the updated Terms.

 

16. Governing Law

 

These Terms are governed by the laws of England and Wales, unless otherwise required by applicable consumer protection laws.

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17. Contact Information

 

If you have any questions about these Terms of Service, please contact us at:

supportaurelandvale@gmail.com